Gas, ELectricity, water and phone
Hot Water, electricity, water and fixed phone (if required) need to be registered when moving in. There is no need to organise a gas connection.
- Hot water - open an account for hot water with Origin Energy Ph 132461 (7am-9pm M-F, 9am -5pm Sat) or on line at (https://www.originenergy.com.au/for-home.html)
- Electricity - Origin Energy 132461 or (https://www.originenergy.com.au/for-home.html) or
- Water - Yarra Valley Water (Mitcham) Call 1300 900 299 or (http://www.yvw.com.au/Home/Youraccount/Moving/index.htm)
- Telephone – Contact Testra on 1800 670 011 / (https://www.telstra.com.au/moving-home/move) or your proposed service provider
- Gas costs for cooktops and hot water are paid by the Owners Corporation(owners) so no special account is required
Building security / visitor access
Main pedestrian access to the building is via the main entrance or carpark entrance, both on Violet Grove. You can use the white electronic proximity card to open the front door or the carpark gate. You can also enter a password into the intercom at the front door access or use a remote key to open the carpark gate.
Visitors can access the building by contacting the resident via the intercom to request the remote opening of the front door. The visitor needs to key in the apartment number and press the “bell’ symbol. The resident answers by pressing the “talk” button on the apartment intercom then presses the “unlock” button to open the front door.
In the event of a power failure, the proximity sensor and intercom will not work and the stairs should be used to access the apartment.
Visitors can access the building by contacting the resident via the intercom to request the remote opening of the front door. The visitor needs to key in the apartment number and press the “bell’ symbol. The resident answers by pressing the “talk” button on the apartment intercom then presses the “unlock” button to open the front door.
In the event of a power failure, the proximity sensor and intercom will not work and the stairs should be used to access the apartment.
KEYS AND REMOTES (BUILDING AND APARTMENT)
- Front door and carpark access - a white electronic proximity card opens the front door to the building. It also opens the carpark gate from the sensor at the top of the driveway near the footpath.
- Remote carpark door – a dark green remote to open carpark doors while approaching from the outside or inside
- Car stacker key – used to operate the car stacker control
- Apartment key – used to open the apartment door (Stallion Key with apartment number and a security code.
- Sliding glass doors in each apartment each have their own key from the owner or agent
- Letter Box - a small key (black) opens the letterbox at the front entrance.
Replacement keys – in the event of lost keys, fill out the attached form (Key Order Form) and send to keys@vbcs.com.au (note tenants will need owners approval for replacement keys).
PARKING
Undercover parking is provided at basement level and is accessed from Violet Grove. You can use your white electronic proximity card at the top of the carpark entrance or use the remote control in the drive or near the front of the carpark gate. Press the sector button with the single dot on the remote. Each time it is pressed, the door will cycle through open, stop, close, stop etc.
Five visitor carparks are provided on the right as you enter the garage and most residents use a car stacker system. If using a car stacker, a key is required to operate the car stacker. Most apartments have an allocated car stacker bay– each stacker holds 2 cars at the top and 2 cars at the bottom of the stacker. To enable easy access/exit from car, it is best to agree with the car owner of the adjoining space so one car parks in frontwards close to the passenger wall and the other reverses in close to the passenger wall. This allows easy access exist for the driver in each case.
Five visitor carparks are provided on the right as you enter the garage and most residents use a car stacker system. If using a car stacker, a key is required to operate the car stacker. Most apartments have an allocated car stacker bay– each stacker holds 2 cars at the top and 2 cars at the bottom of the stacker. To enable easy access/exit from car, it is best to agree with the car owner of the adjoining space so one car parks in frontwards close to the passenger wall and the other reverses in close to the passenger wall. This allows easy access exist for the driver in each case.
SMOKE DETECTORS IN APARTMENTS, HALLWAYS AND COMMON AREA
Smoke detectors are located in the apartments, hallway and common areas.
For apartments, individual smoke detectors are installed. When smoke is detected, an audible alarm will occur, but will only operate locally within the aprtment. It will sound for 30 seconds so it’s best to operate the exhaust fan and open the doors to clear the smoke quickly. If the detector senses thermal disturbances such as flames, the MFB will automatically be alerted. (It is also connected to a Fire Information Panel in the building but the panel only ensures the smoke detector is in place.)
For hallways and common areas, smoke detectors are connected directly to the MFB so care should be taken to ensure contractors do not use heat or sanding devices in these areas as a callout fee may be applied for false alarms.
For apartments, individual smoke detectors are installed. When smoke is detected, an audible alarm will occur, but will only operate locally within the aprtment. It will sound for 30 seconds so it’s best to operate the exhaust fan and open the doors to clear the smoke quickly. If the detector senses thermal disturbances such as flames, the MFB will automatically be alerted. (It is also connected to a Fire Information Panel in the building but the panel only ensures the smoke detector is in place.)
For hallways and common areas, smoke detectors are connected directly to the MFB so care should be taken to ensure contractors do not use heat or sanding devices in these areas as a callout fee may be applied for false alarms.
HOT WATER SERVICE
Hot water system is a gas heated system shared amongst all residents but costs are allocated individually to each resident. Residents are required to register with Origin Energy – see Item 1 (GAS, ELECTRICITY, WATER AND PHONE ) above for details.
CAR STACKER INSTRUCTIONS
Car stacker Instructions and training:
Below are the instructions and tips on how to use the car stacker.
If you are a new resident, it is essential that you receive proper training. Car stackers can be dangerous or cause damage if not used the correct way. If you are a tenant, your agent or owner may be able to organise a suitable training course but the OC do offer private on-site training instructions by one of its Committee members. If you require this service please contact us at 147HHawthorn@gmail.com
Before using the stacker:
Tips:
Official Car Stacker Instructions and Limits
For detailed operating instructions and specifications, please click here.
Below are the instructions and tips on how to use the car stacker.
If you are a new resident, it is essential that you receive proper training. Car stackers can be dangerous or cause damage if not used the correct way. If you are a tenant, your agent or owner may be able to organise a suitable training course but the OC do offer private on-site training instructions by one of its Committee members. If you require this service please contact us at 147HHawthorn@gmail.com
Before using the stacker:
- Ensure rubber wheel stop and walking mats are in the correct place to suit your car and proposed parking position
- Ensure the car has no high points eg car aerial, items on roof bars, ladders etc
- Ensure hand brake is well on.
- Before parking, ensure stacker is at correct level to enter onto the stacker. If not, exit your car and use the car stacker key to turn left (down) or right (up) – hold key until stacker is in the correct position. It stops when the key is released or the stacker is in correct position.
- If stacker is not working, check red emergency button is not “stuck” in ie operated. If so, pull button out.
- Drive car in forward or reverse until hit rubber wheel hits the wheel stop. Do not park in the middle of the stacker if other car not present. Wait if other car is already entering or exiting the stacker
- Check car is clear at the front and rear of the stacker in case it is moved later
- Leave stacker “as is” after parking- no need to move
- Beware of fire sprinkler on wall – do not hit it!
Tips:
- Check car height, antenna’s, roof bars, ladders, boot clearance etc (Apartment 108 is 1800mm high, no duct issues)
- Cars can either be front-in or reverse-in – it is best to agree with adjacent resident so cars park in opposite directions (one car park forward, the other reverse to allow easier opening of doors and exit
- Best to unload boot and people before key is parked
- Car stacker and exit door do not operate if a power failure occurs
- All users need to be trained
- Same key is used all stackers so you can borrow one temporarily from a neighbour if required urgently.
- Do not drop key into pit of stacker/grates etc- if unaccessible, better to organize via the agent to just get a new key cut
Official Car Stacker Instructions and Limits
For detailed operating instructions and specifications, please click here.
GARBAGE
Bins are located in the refuse room in the basement, in a room near the lift entrance. Ensure recyclables (cardboard, plastic, plastic etc) are placed in the yellow bins and that all household rubbish is placed in suitable bags and placed in the red bins. Bins and rubbish collection are managed by the Body Corporate and cleared weekly on Wednesday between 4 am - 6 am by a private Contractor.
STORAGE CAGES
Numbered storage cages are located in the basement car-park near the carpark entrance/exit gate (west side) and near the lift/refuse room on the east side.
MOVE IN, MOVE OUT PROCEDURES
All residents are required to follow move in, move out procedures to ensure adequate access to building and loading facilities, protection of common property and minimal disruption to residents.
Lift covers will be installed to help facilitate the move. Any damage caused to common property whilst moving will be identified and repaired by the Owners Corporation at the cost of the resident.
Residents must register prior to moving in to arrange access time and confirm move in procedures. Move in/out times are 8am to 6pm Mon-Fri and 9am to 5pm weekend.
Procedure:
A Car Stacker induction must be completed by all residents before they can use the car stackers. Induction courses can be provided if required but the owner and agent have been trained and can train tenants- best to contact the agent to organise a meeting on-site for training. (Notes on the car stacker are provided in this kit See Section 7, but training is required to ensure no accidents occur or dangerous situations arise).
The following are recommended measures for protecting the building and the apartment while moving-in:
Lift covers will be installed to help facilitate the move. Any damage caused to common property whilst moving will be identified and repaired by the Owners Corporation at the cost of the resident.
Residents must register prior to moving in to arrange access time and confirm move in procedures. Move in/out times are 8am to 6pm Mon-Fri and 9am to 5pm weekend.
Procedure:
- Book a suitable move-in time by registering your time at www.mimor.com.au – Go to the web site and register your details first at Log In, top right corner (DO NOT select the property first). Register your details, email address and user name and you will soon receive an email with a password to access the property site.
- Then login to the site and search for H Hawthorn 147 Riversdale Rd Hawthorn property. You will then see details to register date/time etc to book the move, details about the move in/out process and guidelines about the building –all important to read.
- Each move is scheduled for a 2 hour period. For further enquiries, contact Jake on 0414 228 644 or email jake@mimor.com.au
- Note basement height is 2.1 meters.
- Insurance: ensure your removalist company has suitable insurance to cover damage to common property. Make sure they observe the parking rules in Violet St or Riversdsale Rd.
- Rubbish removal: Bins are located in the refuse room in the basement to the left of the lift doors. Ensure boxes are flattened and placed along with plastic in the yellow recycle bins.
A Car Stacker induction must be completed by all residents before they can use the car stackers. Induction courses can be provided if required but the owner and agent have been trained and can train tenants- best to contact the agent to organise a meeting on-site for training. (Notes on the car stacker are provided in this kit See Section 7, but training is required to ensure no accidents occur or dangerous situations arise).
The following are recommended measures for protecting the building and the apartment while moving-in:
- Ceilings, Walls and Doors: Use common sense as to avoid scuffing or chipping ceilings, walls and door frames.
- Flooring: Do not drag heavy object across carpets/flooring – use appropriate moving equipment and/or carry all objects.
CONDENSATION / BENCHTOPS
To minimize condensation and damage within the apartment, fans are provided in the two bathrooms, the laundry cupboard and the range-hood. Please use these whenever required as there is no natural venting. The fans and exhausting work best with a small amount of natural ventilation so its best to leave the main lounge door slightly open when it suits.
Condensation can sometimes build up on windows and sills so it is a good practice to allow natural ventilation via the glass sliding doors to minimize the build-up of moisture.
The kitchen benchtop is natural stone so please be careful with pots and pans to minimize scratches or cracks. Also do not place hot pans, saucepans on the bench top and use a chopping board where applicable.
Condensation can sometimes build up on windows and sills so it is a good practice to allow natural ventilation via the glass sliding doors to minimize the build-up of moisture.
The kitchen benchtop is natural stone so please be careful with pots and pans to minimize scratches or cracks. Also do not place hot pans, saucepans on the bench top and use a chopping board where applicable.
INTERCOM SYSTEM - VTH 5020A (SEE MANUAL)
A touch screen bi-directional talk intercom system allows control of visitor access, calls to other apartments and to monitor messages and call history.
Best to read the manual but in simple terms, main function buttons are:
For calls to other apartments - press menu, press call user button, enter room number, press telephone icon. Can store contacts
Best to read the manual but in simple terms, main function buttons are:
- Call - to answer or hang up from a call
- Unlock - unlock front door while receiving a call, making a call or monitoring
- Monitoring – allows monitoring and videoing of the front entrance and driveway gate access
For calls to other apartments - press menu, press call user button, enter room number, press telephone icon. Can store contacts
TV / TELEPHONE CONNECTIONS
Each apartment has connections for free to air TV and for pay TV services eg Foxtel. You will need to contact your service provider for Pay TV services. Foxtel can be contacted on 13 19 99.
The building is set up for Foxtel so upon subscription, a technician needs to visit your apartment to make the final connection.
In addition, connections for fixed line service are available – contact your telephone service provider for connection to your apartment.
The building is set up for Foxtel so upon subscription, a technician needs to visit your apartment to make the final connection.
In addition, connections for fixed line service are available – contact your telephone service provider for connection to your apartment.
BBQ's on Balcony
If residents provide a BBQ on their balcony, it is highly recommended that a fire extinguisher is mounted nearby for possible use in an emergency.